{"xsrfToken":"8b050b8149e2bb4fb8aac5eaabadc8c5e45fc664_lout","branding":{"id":"5","key":"ip","name":"IPP Service Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#056096","headerLinkHoverBGColor":"#056096","headerBadgeColor":"#056096"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Glossary Search","sharedPortalName":"IL Interactive Report Card","userInitialAnnouncementHeader":"CECIDS Service Desk is now available","userInitialAnnouncementMessageWiki":"<p>Send an email or a request through this portal</p>","translations":{"en-US":{"helpCenterTitle":"Glossary Search","sharedPortalName":"IL Interactive Report Card","announcementHeader":"CECIDS Service Desk is now available","announcementMessage":"Send an email or a request through this portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0674b8","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"ip","projectId":10012,"serviceDeskId":5,"name":"IPP Service Desk","description":"","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"60","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://iircniu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[14],"key":""},{"id":"61","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://iircniu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[14],"key":""},{"id":"62","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://iircniu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[14],"key":""},{"id":"59","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://iircniu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"General"}],"orderMapping":{"14":[60,61,62]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"71d05241-ea56-37f8-b651-68c373e08da5","appLinkName":"System Confluence","appLinkUrl":"https://iircniu.atlassian.net/wiki","spaceKey":"IPP","spaceName":"Illinois Postsecondary Profiles","spaceUrl":"https://iircniu.atlassian.net/wiki/spaces/IPP","isServer":false},"labels":[],"projectKey":"IP","serviceDeskId":5,"kbLinkDomainURLs":["https://iircniu.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzNkNTcwZC0wZDhmLTQ3N2QtYjZmYy0yMWQzMjAxN2VlM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4NjcyNTgsIm5iZiI6MTc0Njg2NjA1OH0.VE_W03t9Y-yEKD91lkSLutQAVeN9qAzEj3VxT9HJPOk","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"033d570d-0d8f-477d-b6fc-21d32017ee3c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":62,"projectId":10012,"form":{"name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","intro":"<p>See a place where we can do better? We're all ears.</p>","instructions":"","icon":10498,"iconUrl":"https://iircniu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/62","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/62","calendarParams":{"firstDay":0,"date":"2025-05-10T03:34:18-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"71d05241-ea56-37f8-b651-68c373e08da5","appLinkName":"System Confluence","appLinkUrl":"https://iircniu.atlassian.net/wiki","spaceKey":"IPP","spaceName":"Illinois Postsecondary Profiles","spaceUrl":"https://iircniu.atlassian.net/wiki/spaces/IPP","isServer":false},"labels":[],"projectKey":"IP","serviceDeskId":5,"kbLinkDomainURLs":["https://iircniu.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzNkNTcwZC0wZDhmLTQ3N2QtYjZmYy0yMWQzMjAxN2VlM2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4NjcyNTgsIm5iZiI6MTc0Njg2NjA1OH0.VE_W03t9Y-yEKD91lkSLutQAVeN9qAzEj3VxT9HJPOk","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"033d570d-0d8f-477d-b6fc-21d32017ee3c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=iircniu","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8b050b8149e2bb4fb8aac5eaabadc8c5e45fc664_lout","baseUrl":"https://iircniu.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://iircniu.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"033d570d-0d8f-477d-b6fc-21d32017ee3c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"097758b0b12b4f5898a1acdb2a3d3097","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}